In this article, editor Puja Lalwani speaks to HR leaders, including Kevin Hancock, about how to evolve after the COVID crisis. In Kevin’s section of this article, they speak about the importance of communication. HR and leadership must communicate in crisis situations, but Kevin takes it one step further.
“Leaders should prioritize authentic, safe, and vulnerable communication with the members of their company or community at all times. The goal is to make it safe for people to express how they actually feel and share what they honestly think. This becomes especially important in a time of crisis, but if that’s not the normal approach, it will be impossible to just ‘turn it on’ conditionally and temporarily.” – Kevin Hancock